We have a very experienced team of management, warehouse and customer service staff to perform the following services:

Warehousing

Our warehousing capabilities can be separeted into two specialised functions.

• Our first and more common function is that of general warehousing of products. This includes allocation and movement of stock, stock control, re-stocking and delivery management, security, and stock protection.
• Our second specialised fuction is that of bonded warehousing, where we are able to offer a secured area in which dutiable goods may be stored, manipulated, or undergo manufacturing operations without payment of duty. This becomes an extremely attractive option for business that are eligilble for this service. We have comprehensive software to manage this process easily and effectively.  

Picking & Packing

Picking relates to all systems that enable efficient collection of specific stock for orders placed. Packing related to the process of inserting items of stock for specific customer orders.

Tracking

A tracking number is allocated to each parcel sent, and this tracking number will give updated progress on where a parcel is in the delivery network.

Client Services

Customer service is at the forefront of our business model. We have defined our client service role into two areas, Live Monitoring and Staff Support.

Live Monitoring - We recognise the need for a high level of automation and transparency, where businesses can easily access information about anything from their stock levels to progress in delivery.

Staff Support - The importance of face-to-face and phone communication cannot be under-emphasized. We have a call centre available during working hours from 7:30am to 3pm Monday to Friday AWST.

Postage

Postage costs are unavoidable but necessary. We believe that these costs should be kept to a minimum and therefore we will pass on our bulk postage rates directly to you with no mark-up.

Returns & Exchanges

Please discuss with us your latest returns policy so that we can set up the correct procedures to handle your returns.