Our Services

We have a very experienced team of management, IT, warehouse and customer service staff to perform the following services:

Please contact us if you would like more details or pricing information regarding our services.

Warehousing

Our comprehensive warehousing service encompasses:

• Container unloading, palletisation and cross-docking capabilities
• Allocation, labelling and movement of stock
• Stock control, re-stocking and delivery management
• Security and stock protection
• Stock-takes (at a specified frequency or upon your request)
• Reorganisation of stock to reduce shelf space (and cost)

For this service, we offer:

• Affordable storage rates
• A high level of care and protection for your stock

Picking & Packing

We offer an efficient and affordable picking and packing service to fulfil orders:

• Picking refers to the process of efficiently collecting specific stock for orders placed, whereas
• Packing refers to the process of inserting items of stock and any printed material for specific customer orders into parcels or other packaging, ready for despatch.

We also can accommodate:

• Custom packaging required for special goods,
• Same day pick and pack (i.e. on the same day the order is placed)

Postage & Logistics

We pass on our fantastic bulk postage rates with Australia Post and courier companies directly to you, greatly reducing your parcel postage fees and improving your bottom line. View our postage calculator to get an estimate of our per-parcel postage fees.

We also offer:

• A choice of Australia Post or courier companies and services types (e.g. express) depending on the nature of goods shipped and/or customer preferences. In all cases, we provide a tracking number for the order that both you and your customers can use to get up-to-date tracking information.
• Drop shipping, i.e. direct delivery of goods from your supplier to your customers
• E-commerce fulfilment – registering despatch with your e-commerce IT systems and offering special support for eBay orders.

Returns & Exchanges

We are able to handle returns and exchanges for you, in a customised manner in accordance with your returns policy.

Stock & Order Management IT Solutions

The Parcel People Web Portal is a powerful tool designed for you to control and monitor your business. Using it, you can keep track of your stock levels, sales, customer records and other operational data for goods stocked and despatched from our warehouse. The portal provides:

• Accurate stock level record keeping which is updated when orders are fulfilled or new stock arrives.
• Customised reporting and analytics, including daily progress reports
• Customer targeting and other database services
• IT support for use of the Portal
• eBay integration

The Portal's software is developed and maintained in-house, and so it can be customised for your specific needs.

Software training and support will be included in your package.

Alternatively, we can integrate with your stock and sales management software, extracting only the information we require to fulfil your orders, and then updating your software with the progress. In this way you retain your complete independence and there is no need to use our Portal.

Client Support

Excellent customer service for our clients is at the forefront of our business model.

We have a call centre available during working hours Monday to Friday AWST, which includes technical support for our Web Portal.

Contact us for more information.

Printing & Mailing

We provide the following printing and mailing services:

• Print Advertising Design: We can design impactful catalogues, flyers, inserts, letters and mailing packs tailored to your business or organisation.
• Printing: We offer economical print solutions including local and overseas printing.
• Mailing House Services: We can prepare and correctly format customer and address data and have the latest specialised machinery to insert packs into envelopes. Then your mailings can be lodged using our great rates with Australia Post.

Product Personalisation

We offer personalisation of metallic products (such as pens and jewellery) for your customers, using our specialised laser engraving and diamond cutting engraving equipment.

Customers specify the name they would like engraved, and we perform the engraving and packing of the engraved product into their order parcel.

Customised Promotion Solutions

We offer customised parcel/promotion solutions that set us apart from other logistics providers:

• No job is too small or too complex
• We can insert specialised promotional material, free gifts and other items into order parcels
• Pictured here are hundreds of individually personalised pens, awaiting fulfilment

Product Showroom

We have an attractive product showroom at the entrance to our facility in Gnangara, WA, which can be used to display your products for sale or demonstration to your customers/clients.